Internal service desk
without the chaos.
QueueDesk handles IT, HR, and ops requests for companies with 10–500 employees. AI handles the routine. Your team handles the rest. No consultant. No 6-month rollout. Running same day.
Designed to resolve 70%+ of common IT requests automatically — VPN issues, password resets, access requests, onboarding queries.
Submit tickets from anywhere
Everything a small ops team actually needs
No ITIL certification. No 6-month rollout. Just a desk that works from day one.
AI triage on every ticket
Intent detection, auto-categorization, priority suggestion, and resolution steps — all before a human sees it.
Safe escalation, always
Sensitive or low-confidence requests hand off instantly with a clean summary, extracted context, and confidence score.
Workload visibility
See what's open, who owns it, and where the bottlenecks are. Simple ops reporting that doesn't need a consultant.
Built for small IT teams
Agents become exception handlers, not ticket processors. Focus on what only humans can solve.
Guided self-service
Known patterns — VPN, password resets, access requests — get immediate guided steps employees can confirm.
AI handles the first line.
Humans handle the edge cases.
Every ticket goes through AI triage before any human sees it. The AI only acts within approved boundaries — if it's uncertain or the request is sensitive, it escalates immediately with a clean structured handoff.
Via Slack, email, or web portal
Intent detection → category → priority → key details extracted
Guided steps sent to employee. Confirmation closes the ticket.
Structured handoff: summary, extracted context, suggested next steps, confidence score.
Human focuses only on what truly needs attention
Every internal request type, handled.
From a broken laptop to an HR approval — QueueDesk routes it, triages it, and resolves it. One desk. All departments.
Ticket volume by type
Last 30 days"I've worked in IT across companies of every size — 100 employees to 5,000. From helpdesk to senior IT specialist to infrastructure project lead. I've used every tool in the market. ServiceNow at enterprise level. Freshservice at mid-market. Email chaos at startups. The gap for small IT teams managing 10-500 users has never been filled properly. That's why I built QueueDesk."
Saravanakumar, Founder — QueueDesk
15 years across IT helpdesk, infrastructure and service operations
Enterprise power. SME simplicity.
Everything ServiceNow does that matters. None of the bloat.
 Your pick | ServiceNow Enterprise ITSM | Jira SM Atlassian | |
|---|---|---|---|
| Time to go live | Same day | 3–6 months | 2–4 weeks |
| Implementation cost | $0 | $$$$$ | $$ |
| AI resolves tickets automatically | Built-in | Add-on | Limited |
| Consultant required | No | Yes | Often |
| Designed for 20–300 employees | Yes | Enterprise-first | Partial |
| Flat transparent pricing | Yes | Custom quote | Per agent |
| Total cost after 1 year | Predictable | Unpredictable | Scales up |
One price. Everything included.
No per-seat complexity. No hidden add-ons. Just a flat monthly fee.
/ month
flat fee · up to 10 agents
Everything you need to run internal IT, HR, and ops requests. Ready in under an hour.
After trial: $79/mo. Cancel any time.
Everything included
Need more than 10 agents or a custom contract?
Talk to us — we'll sort it out