Everything internal IT needs
Service desk features
without enterprise bloat.
QueueDesk gives small IT and ops teams the ticketing, AI triage, portal, and SLA tools they need — without ServiceNow complexity or per-seat pricing.
QueAssist triage on every ticket
Auto-categorise, prioritise, and summarise every request. Agents see a confidence score and suggested resolution before they open the ticket.
Employee self-service portal
Report issues, request services, browse the knowledge base, and chat with QueAssist — all from a branded portal your team recognises.
Email-to-ticket intake
Forward support@yourcompany.com to QueueDesk. Inbound replies thread automatically; attachments and MIME parsing included.
Queue, SLA & reporting
Configurable columns, filters, bulk actions, SLA progress bars, and closure codes — without a separate reporting module.
Assignment rules & groups
Route tickets by category, priority, or custom conditions. Drag-to-reorder rules apply on create automatically.
Approvals & ITIL lifecycle
Incidents, service requests, problems, and changes. Approval workflows, mandatory fields on resolve, and audit activity timeline.
Service catalog
Publish requestable services with icons and descriptions. Employees pick from the catalog instead of guessing categories.
Agentic auto-resolution
QueAssist emails step-by-step fixes for common issues and waits for employee confirmation before escalating to your team.
Channels & intake
- Employee web portal + QueAssist chat
- Inbound email with threading
- Agent raise on behalf of employee
- Knowledge base search in portal
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