Employee self-service
A portal employees
actually want to use.
Give employees one place to get help — branded to your company, with QueAssist chat, knowledge base search, and ticket tracking built in.
Report issues & request services
Employees raise incidents and service requests from a simple, branded portal — with the right categories and custom fields pre-configured.
Chat with QueAssist
Portal chat guides employees through VPN, password, and access issues step by step. Tickets are only created when human help is needed.
Knowledge base search
Published articles are searchable in the portal. Employees find answers before raising a ticket.
Your branding, your domain
Custom logo, company name, support hotline, and colours on your tenant workspace — employees see your brand, not ours.
Ticket tracking & replies
Employees see their own ticket thread, reply in the portal, and confirm when QueAssist's steps fixed the issue.
No agent licence needed
Employees use the portal for free on every plan. You only pay for agent seats — and QueueDesk uses flat org pricing, not per seat.
What employees can do
- Report an issue (incident)
- Request a service (catalog browse)
- Search knowledge base articles
- Chat with QueAssist for instant help
- Track open requests and reply in-thread
- Confirm resolution or reopen if needed
Get started today
Launch your employee portal today
Free Starter includes portal + QueAssist chat for unlimited employees.
Free forever on Starter · No credit card required