Privacy Policy

1. Introduction

QueueDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS application, or interact with our services.

2. Information We Collect

We collect personal information directly from you when you register an account, create an organization profile, submit support tickets, or communicate with us. This may include:

• Identity Data: Full name, company name, email address, password, and profile image.
• Tenant & Usage Data: Subdomain details, ticket contents, activity logs, chat histories, categories, custom field choices, and system preferences.
• Billing Details: Payment card tokens, payment references, billing address, and organization subscriptions. (All payment transactions are processed securely via third-party processors like Lemon Squeezy).

3. How We Use Your Information

We use the information we collect to operate and improve our platform, process transactions, and support your organization. Specifically:

• Providing tenant isolation and org-scoped ticket databases.
• Executing AI triage workflows (autocategorization, priority assignment, and confidence scoring).
• Sending lifecycle email notifications via AWS SES.
• Monitoring speed and system health using tools like Vercel Speed Insights.

4. Sharing and Disclosure

We do not sell your personal data. We only share information with trusted third-party service providers necessary to operate the SaaS, such as hosting infrastructure (Vercel, Cloudflare), databases (Supabase), AI APIs, and email pipelines. All providers are strictly bound by confidentiality terms.

5. Data Retention and Security

We employ industry-standard security measures (including TLS encryption in transit and database row-level security) to safeguard your data. Your data is retained as long as your organization subscription is active. You may request data deletion or export by contacting hello@queuedesk.com.