Simple, flat pricing
One price.
No per-seat surprises.
Freshservice charges $49/agent/mo. QueueDesk covers 10 agents for a flat $99/mo — or $79/mo when billed annually.
QueueDesk is an affordable service desk offering flat-rate pricing. For a flat $99/mo ($79/mo on annual billing), your SME gets a complete ITSM tool with unlimited employees, built-in AI triage, and ticketing channels — a cheap alternative to per-agent software.
Flat plan pricing
One price covers agents, employees, and QueAssist. Adding a team member doesn't change your bill.
QueAssist included
500 credits on Growth covers most teams' monthly volume. Top up if you need more.
Predictable every month
No per-seat math. No overages. What you see on the plan card is what you pay.
10 IT agents on Freshservice Growth costs $490/month. QueueDesk Growth covers the same team for $99/month (or $79/mo on annual billing). That's $4,692 back in your budget every year.
See full comparisonCommon questions
Do you charge per agent?
No. QueueDesk charges a flat monthly fee per organisation. Growth at $99/mo includes up to 10 agents and unlimited employees.
What counts as a QueAssist credit?
One triage run, one portal chat turn, one agentic resolution attempt, or one agent draft reply. Viewing tickets is always free.
Can I start free?
Yes. Starter is free forever — 3 agents, unlimited employees, 50 QueAssist credits. No credit card required.
How do we migrate our existing tickets to QueueDesk?
Contact us and our team will help you plan the move. Bulk-invite your team via CSV on day one, export what you need from your current tool, and we'll guide you through getting live — hands-on support for early customers.
How easy is it to set up our team?
QueueDesk is designed for same-day go-live. In under an hour, you can configure your support email forwarding, customize ticket fields, and launch your employee portal.
- No setup fee or consultant required
- Same-day go-live on any plan
- Annual billing saves 2 months
- Enterprise: custom SSO, audit, SLAs
Get started today
Ready to switch from per-seat pricing?
Free Starter to evaluate. Upgrade to Growth when your team is ready.
Free forever on Starter · No credit card required