About QueueDesk
QueueDesk is an AI-first internal service desk built specifically for companies with 20–300 employees. We give small IT, HR, and ops teams enterprise-grade ticketing, AI triage, and an employee portal — without the enterprise price tag, implementation partner, or six-month rollout.
Our mission
Most helpdesk software is designed for enterprises with thousands of employees and dedicated IT departments. SMEs get handed the same complexity at per-seat prices that grow every time the team does. Our mission is to fix that gap: a proper internal service desk — AI triage, ITIL lifecycle, employee portal, email intake — at a flat monthly price that makes sense for a 50-person or 300-person company alike.
Why we built this
The founders built and ran IT helpdesks at companies of every size — from startups triaging requests in a shared Gmail inbox to organisations running multi-million-dollar ServiceNow installations. The gap was obvious: SMEs were forced to choose between Slack chaos or enterprise-first software that took months to configure and charged per agent seat. QueueDesk is built only for that gap. It goes live the same day you sign up.
What makes QueueDesk different
- QueAssist AI on every ticket: category, priority, and resolution steps before any agent opens the request.
- Flat org pricing: one monthly price covers all your agents, employees, and AI credits — no per-seat surprises when your team grows.
- Same-day setup: no consultant, no implementation project, no waiting.
- ITIL-ready without the overhead: incidents, service requests, problems, changes, approval workflows, SLAs — all configurable, none mandatory.
Get in touch
Questions, feedback, or partnership enquiries: hello@queuedesk.com. Follow us on LinkedIn.