Meet QueAssist
Your AI service agent
built into QueueDesk.
QueAssist triages tickets, guides employees, and resolves common IT issues — so your small team handles exceptions, not every password reset.
Triage on every ticket
Category, priority, summary, and assignment suggestions the moment a ticket arrives — before an agent opens it.
Portal chat guide
Employees chat with QueAssist for VPN, password, and access issues. A ticket is only created if the issue isn't resolved.
Agentic email resolution
QueAssist emails step-by-step instructions with Fixed / Still not working links. Escalates to your team after max attempts.
Safe escalation
Low-confidence or sensitive topics hand off instantly with full context, attempted steps, and a confidence score for agents.
Virtual assignee
When QueAssist owns a ticket, it appears as the assignee in your queue — so agents always know AI is handling it.
Draft replies for agents
Agents generate KB-grounded draft replies in one click. QueAssist credits are included in your monthly plan quota.
How QueAssist works
- Employee submits via portal, email, or chat
- QueAssist reads the request and searches your knowledge base
- High-confidence issues get resolution steps automatically
- Everything else escalates with a clean summary for your agents
- Agents confirm, adjust, or override — always in control
QueAssist credits are included on every plan — 50 on Starter, 500 on Growth, 2,000 on Scale. Top up anytime if your team needs more.
Approve and run
- Each integration tool is Off, Needs approval or Automatic — your choice, per action
- QueAssist proposes the steps and shows the exact calls before anything runs
- An agent approves the run once; every stage then shows its result
- If a step fails, messages to the employee wait for an agent instead of going out
- Password resets reach the employee on the portal or their personal email
Works with Microsoft Entra ID, Google Workspace and your own MCP servers. A plan uses one credit; running it uses none.
Get started today
QueAssist is included — not an add-on.
Flat pricing covers your agents, employees, and AI. No per-seat AI upsell.
Free forever on Starter · No credit card required