Internal IT service desk
Helpdesk software
for 20–300 employees.
QueueDesk replaces the shared inbox chaos with a proper internal service desk — AI triage, employee portal, email intake, and SLA tracking for small IT and ops teams.
What is an internal helpdesk?
An internal helpdesk is software that lets employees report IT issues, request services, and track resolutions — while giving your IT or ops team a single queue to manage, prioritise, and resolve every request. Unlike general customer support tools, an internal helpdesk is designed for company-facing teams: IT, HR, facilities, and ops. QueueDesk adds AI triage on every ticket so routine requests get resolved before a human needs to act.
Sound familiar?
- Requests scattered across Slack, email, and walk-ups
- No visibility into what's open, overdue, or unassigned
- ServiceNow and Jira SM quoted with consultants attached
- Enterprise service desks get expensive fast with per-agent licensing fees
- Spreadsheets and shared inboxes don't scale past 50 people
Built for 1–5 person IT teams
You don't need a consultant or a six-month ServiceNow rollout. QueueDesk is live the same day you sign up.
QueAssist handles the routine
Password resets, VPN issues, and software access requests get triaged and often resolved before an agent sees them.
Email + portal intake
Employees raise tickets from a branded portal or by emailing support. Everything lands in one queue.
Prove your team's workload
SLA tracking, activity timelines, and queue visibility — so leadership sees what IT actually handles.
ITIL without the overhead
Incidents, service requests, assignment groups, closure codes, and mandatory resolve fields — configurable, not mandatory complexity.
Flat pricing that scales with you
Free Starter for evaluation. Flat monthly subscription covers your entire team — no per-seat agent math.
Get started today
Stop drowning in Slack DMs
Free Starter plan. 3 agents, unlimited employees, QueAssist included. No credit card.
Free forever on Starter · No credit card required