Shipping & Delivery Policy

1. Digital Delivery of SaaS

QueueDesk is a cloud-based Software-as-a-Service (SaaS) platform. No physical products, goods, or media elements are manufactured, packaged, or shipped.

All subscriptions, licenses, and top-up packs are delivered digitally and instantly over the internet.

2. Service Activation & Provisioning

Upon successful signup, workspace creation, or completion of a billing checkout payment (whether monthly or annual subscription or an AI top-up pack):

• Your designated tenant workspace (e.g. yourcompany.queuedesk.com) is provisioned automatically within seconds.
• Workspace features, capacity limits (agents and employees), and monthly/top-up QueAssist AI assist quotas are updated and activated instantly in our database.
• An automated confirmation email containing your receipt and workspace access link is dispatched immediately to your registered billing email address.

3. Delivery Costs

Because all services are provisioned digitally via our cloud infrastructure, there are zero shipping, delivery, handling, or logistics fees of any kind.

4. Support & Delivery Failures

In the rare event that your workspace fails to activate or your limits/quotas do not update correctly within ten (10) minutes of a successful transaction:

Please contact our operations team at hello@queuedesk.com. We will manually verify your payment signature and provision/activate your workspace immediately.